Billing FAQs
What should I bring to my appointment if my insurance changes?
Please have your current insurance card with you at all times, as well as a photo ID. You are responsible to notify us of your insurance and any changes to your insurance coverage. Co-Payment is due at time of service.
Why do you need my personal information?
Your insurance company requires that we submit your address, phone number, and social security number when submitting claims on your behalf. We will not be able to report services provided to you without this information. We cannot see you without it.
What if my insurance plan requires a referral?
If your insurance company requires a referral and/or prior authorization, contact your primary care physician prior to seeing a physician with Neurology East.
If your insurance company requires a referral and you do not have one, you will be responsible for full payment of your bill at the time of service, or you may not be seen for your scheduled appointment. If your physician requires more visits or test than your insurer approves or if the referral has expired, you must contact your primary care physician for another referral and/or prior authorization.
What if my insurance plan requires a prior authorization?
If your insurance company requires a referral and/or prior authorization for a procedure ordered by and preformed by a Neurology East physician, we will assist you with that process. Please Note that some insurance carriers take longer than others to complete prior authorizations and you may wait several weeks for completion
Why are you requesting my deductible, co-insurance, or co-payment at the time of my visit?
It is an industry that we collect your co-payment at the time of service. We ask that other payments be made at the time of service so you won't be bothered with an invoice sent to your home after your visit. It also helps us reduce our costs and saves you the trouble of mailing a payment back to Neurology East.
When can I expect to recieve a bill? Why was I sent a statement when my insurance company is supposed to pay my bill?
For patients with health insurance, your insurance company will let us know the dollar amount for which you are responsible. We will bill you that amount.
Payment will be due thirty (30) days after a bill is sent to you. If your insurance company does not pay within ninety (90) days of receiving a bill from Neurology East, you may receive a statement showing that your insurance company has not paid the bill. Please remember that you, the patient, are ultimately responsible to make sure your bill is paid, regardless of insurance coverage.
Where can I pay my bill in person? Can I pay my bill in cash?
You may pay your Neurology East invoices using cash, check, or credit card in person at the office. Payment can also be sent by check, money order or credit cards accepted via phone. Please do not send cash through the mail.
What are my financial responsibilities as a patient?
As a patient, it is important that you understand your insurance plan benefits and your responsibility for any deductibles, co-insurance, or co-payment amounts prior to any visit. Not all services are covered in all insurance contracts. We see many patients with many different insurance companies and different contracts; we have no way of knowing all of your benefits. Your insurance carrier will likely hold you responsible for being aware of your own coverage. If your insurance plan does not cover a service or procedure, you may be liable for full payment of the bill.
